meroware customer service parts information
meroware provides some product parts as a customer service.
Please note the method of applying for parts is different from purchasing normal products, see the bottom of the page for how to apply.
meroware product parts
Product parts we currently offer are as follows:
(Please note that since the shipping method is different from mero products, they cannot be sent together)
for MATT thermal straw bottle
 |
MATT Lid Set - lemon + mojito, ￥1,100 (tax included) *straw not included |
 |
MATT handle - mojito ¥550 (tax included) |
 |
MATT Lid Set - arctic + blush, ￥1,100 (tax included) *straw not included |
 |
MATT handle - blush ¥550 (tax included) |
 |
MATT Lid Set - purple + milk tea, ￥1,100 (tax included) *straw not included |
 |
MATT handle - purple ¥550 (tax included) |
 |
MATT Lid Set - caramel + milk tea, ￥1,100 (tax included) *straw not included |
 |
MATT Lid Set - elephant + army, ￥1,100 (tax included) *straw not included |
 |
MATT seal 2 piece ¥ 1,100 (tax included) |
 |
MATT straw tip set of 2 ¥550 (tax included) |
■For ALICE sippy cup
 |
ALICE seal 1 piece ¥ 550 (tax included) |
■For LILY thermo food jar
 |
LILY seal ¥550 (tax included) |
 |
LILY vent 1 ¥550 (tax included) |
customer service parts: how to order
Should you require replacement parts, they can be ordered via 2 methods: (a) via LINE (b) via email
via LINE
To order parts via LINE, please add the meroware official account as your LINE friend and tap the 'parts service' button.
Our customer representative will guide you through the ordering process.
via email
To order via email, please send us the following information from the inquiry form to cs@lovemero.jp
●● (desired part name)
Desired quantity:
Purchaser name:
Shipping address:
Shipping phone number:
Upon confirming the email, our customer representative will contact you.
*This item cannot be shipped together with other products. We do not accept exchanges or returns (refunds) of parts after purchase. Thank you for your understanding.
*Payment method is via <bank transfer> only. We will inform you of the transfer destination by e-mail after receiving your application via LINE or email.
*Parts will be sent by click post or letter pack.